Return & Exchange Policy

1. Return & Exchange Guidelines

In accordance with Article 19 of the Consumer Protection Act, you are entitled to a seven-day appreciation (inspection) period after receiving the product. The seven-day period is not a trial period. Returned products must be brand new and unused, and must include complete packaging, accessories, manuals, documents, and any complimentary gifts.

Please note that the original manufacturer’s box and packaging are considered part of the product. If the product or its original box/packaging is damaged, defective, missing parts, or stained due to reasons attributable to you, your return rights may be affected.

2. How is the 7-day inspection period calculated?

The seven-day inspection period begins on the day following the date you receive the product (including receipt by a building manager, family member, or friend on your behalf) and ends on the seventh day.

If the conditions stated above are met, you may contact customer service to request a return or exchange within this period.

Please inspect your order within the seven-day period. Requests submitted after the seven-day period will not be accepted. Thank you for your understanding.

3. How to request a return or exchange?

If you meet the eligibility requirements, please contact our customer service team and provide your original order number. Our staff will assist you with the subsequent procedures.

After confirmation by customer service that your request meets the return/exchange conditions, please place the product in its original, undamaged packaging together with the order details back into the original shipping box. Securely pack it and hand it to the courier.

For returns: Shipping costs will be covered by our company.
For exchanges: Shipping costs will be borne by the customer.

4. Returns or exchanges will NOT be accepted under the following circumstances:

1. Requests made after the seven-day inspection period
2. Products that have been opened or used
3. Products or original packaging that are defective, damaged, scratched, missing parts, or stained
4. Situations that fall under reasonable exceptions to the right of contract cancellation as specified in Article 19, Paragraph 1 of the Consumer Protection Act
5. Other conditions specified on the product page

5. How long does the return or exchange process take?

After confirming that the product condition and related information are correct, we will proceed with the following:

(1) Returns – Refund process

Bank transfer / ATM payment:

Please provide a copy of your bank passbook cover page. Refunds will be processed within approximately 10 business days.

Credit card payment:

Refunds will be processed within approximately 10 business days. However, the actual posting date may vary depending on the issuing bank. Please contact your card issuer for details.

(2) Exchanges

If there is a price difference, the exchange process will proceed after payment of the difference has been received.

6. Invoice Handling for Returns & Exchanges

The original invoice for returned or exchanged products will be voided and reissued. If the invoice spans across different months, a credit note will be issued instead.